Refund policy

Return and Refund Policy

At LumiqHome, we want you to love your Christmas decorations! If you're not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to return an item for a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items:

  • Items that have been used or installed
  • Items damaged due to misuse or improper handling
  • Items without original packaging or tags
  • Seasonal items purchased after December 15th (due to the holiday season)

Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will provide a full refund or send a replacement at no additional cost to you.

How to Initiate a Return:

  1. Contact us at lumiqhome@gmail.com with your order number and reason for return
  2. We will provide you with return instructions and a return authorization
  3. Pack the item securely in its original packaging
  4. Ship the item back to the address we provide
  5. Once we receive and inspect your return, we will process your refund

Return Shipping Costs:

  • Defective, damaged, or incorrect items: We cover all return shipping costs
  • Change of mind or unwanted items: Customer is responsible for return shipping costs

Refunds

Once we receive your returned item and verify it meets our return criteria, we will process your refund within 5-7 business days.

Your refund will be credited to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or credit card company.

Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at lumiqhome@gmail.com. We'll help you process the exchange as quickly as possible.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

  1. Check your bank account or credit card statement
  2. Contact your credit card company (processing may take time)
  3. Contact your bank (there may be processing delays)
  4. If you've done all of this and still haven't received your refund, please contact us at lumiqhome@gmail.com

Contact Us

If you have any questions about our return and refund policy, please contact us:

Email: lumiqhome@gmail.com
Phone: WhatsApp +41791790478
Address: Rue d'Entremonts 17, 1400 Yverdon-les-Bains

Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (CET)

We typically respond to all inquiries within 24 hours.